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Terms and Conditions

Policy:
It has always been TomizCreations policy to treat our customers in exactly the same way we would like to be treated. To give you the required service to the best of our ability and to deal with your request and or queries as fast as it's possible within our abilities. You should note that your statutory rights under the current consumer protection laws are not affected.

Data & Privacy:

The information collected from you by Tomiz Creations at the time you place an order or at the time you fill an enquiry form is NOT stored under any circumstance. There are no circumstances under which this information might be passed to a third party. Unless you instruct Tomiz Creations otherwise, then Tomiz Creations would carry out those instructions exactly as you have told Tomiz Creations, should the case arise.

However, if Tomiz Creations is required by legal authorities to hand over information for the purposes of investigation, then Tomiz Creations will oblige this requirement. Tomiz Creations would also hand over information to the legal authorities if there are suspicions of fraud of any form. If for some reason you do not accept this condition, please feel free to forgo using the Tomiz Creations website.


Supply:

Tomiz Creations undertake to supply you with the products described on the Tomiz Creations website knowing that your order has to be processed before your products are posted. If you have an urgent order it is always advisable to discuss your requirement on the telephone: +447930358789 or by email: tomis-t@hotmail.co.uk.Some of Tomiz Creations products are nearly always available for immediate despatch. However, please note thatTomiz Creations have the exclusive right to wait for the clearance of the each payment before your products are despatched to you.

Unless Tomiz Creations have specifically agreed otherwise, delivery will be as soon as possible. 

Customized or Re-Customized Creations:
If you can't find exactly what you want from the TomizCreations website, you can have your creation customised. With the customize or re-customize option, you have the chance of ordering something entirely unique to you alone. 

It is strongly advisable that Clients be as detailed as much as possible about what they want to have customized or re-customized in terms of size, colour, type of fabric, type of preferred pattern and so on.
TomizCreations will not be held responsible should the Clients be disappointed with the results of the customized or re-cccustomized creation(s) due to lack of proper initial description from the Clients. TomizCreations will endeavour to obtain as much information from the Clients with regards to the proposed customized or re-customized creation(s). Once again Client(s) are urged to be as detailed and as descriptive as much as possible. Clients should also bear in mind that with this option, extra charges will apply and a deposit of half the total price charged will be required from the Client.


Bulk Orders:
Bulk orders for weddings, parties, special occasions, general events are very welcome with the requirement that bulk order quantity should start from a minimum of 6 pieces per item. 

TomizCreation(s) require that a deposit of half the total amount agreed be paid by the Client(s) before work commences on the bulk orders. TomizCreations will not be able to commence work until the deposit has been paid by the Client(s).
Deposits are non refundable.

TomizCreations will endeavour to obtain as much information from the Client(s) with regards to the proposed bulk order request(s). Client(s) are urged to be as detailed and as descriptive as much as possible. TomizCreations will not be held responsible should the Client(s) be disappointed with the results of the bulk order(s) due to lack of proper initial description from the Client(s).

Discount(s) will be applied to bulk orders provided they meet the requirements as stated. Click here for more details.
Discount incentives are available only for bulk orders.

Contact:
Tomiz Creations is required to only contact you in connection with your instructions and keep you well informed should Tomiz Creations have any difficulties providing you with the specific goods ordered. Tomiz Creations will not for any other reason email, call or text you without your permission.

Delivery:
TomizCreations offers different types of delivery options.

UK Clients International Clients
Standard: £2.95. Standard (7 - 14 working days): £6.95.
Next working day tracked: £9.50. Priority Tracked (3 - 5 working days): £22.50.
   
 Orders over £20.00: Free delivery.  

Tomiz Creations will undertake to despatch your order to you as quickly as possible after your order has been processed. Obviously you the client recognise that Tomiz Creations relies on the Royal Mail.   There may be occasions when due to circumstances entirely beyond Tomiz Creations control you do not receive your order within the time stated. Tomiz Creations have the exclusive right to relinquish all responsibilities attached to such occasions. 

Tomiz Creations also have the exclusive right to relinquish all responsibilities should your order or parcel become missing in transit. Once it has been despatched, Tomiz Creations have very little control over the fate of your parcel. If such situation should occur, Tomiz Creations will endeavour to replace your product provided we still have it in stock. In which case another type will be offered to you. Or Tomiz Creations will refund you (excluding the postage cost) as appropiate.

Please bear in mind that these are guide lines. Your order may well get to you before or after the stated time line.

 

Guarantee:
TomizCreations feel confident that we can unequivocally guarantee your total satisfaction with our products and services. Again you should note that your statutory rights under the current consumer protection laws are not affected.

 

Returns and Refunds:
In the event where the customer is not satisfied with their purchase, it should be returned within 14 working days of delivery. Please note that the product MUST be returned in it's original pristine condition otherwise, TomizCreations reserves the right to reject the returned product.

Please note that TomizCreations will offer the customer an exchange product in place of the product returned. If this option is not desired by the customer, a full cash refund is issued excluding the postage and packaging cost. TomizCreations endeavours to make sure that the pictures of products matches the description of the products so as to give you the customer a clear and appropriate view of the product before buying.

With regards to customized and re-customized creations(s), should the Client(s) be unsatisfied with their creation(s), a full cash refund will not be issued. 

Payment:
Customers can make payment with one of the following:

For United Kingdom:

PAYMENT THROUGH PAYPAL ONLINE SECURE PAYMENT.

Pick up your purchase(s) from our location with a cash payment when picking up your purchase(s). No postage cost aplied for this method.

For The USA:

PAYMENT THROUGH PAYPAL ONLINE SECURE PAYMENT.

Rest of Europe:

PAYMENT THROUGH PAYPAL ONLINE SECURE PAYMENT.

You do not need to have an account to make a payment with either payment systems. Pay as normal with your credit or debit card.
According to the policy of Tomiz Creations, parcels are not despatched until the clearance of payments.

Complaints:
Tomiz Creations take any complaint very seriously and would expect to contact you almost as soon as is possible. Your continued custom is very important to Tomiz Creations and so we will endeavour to try and rectify any complaints or queries that you might have.

 

Final Note:
Tomiz Creations have always enjoyed an open and trusting relationship with you our customers, and so it grieves us to have to write down the terms and conditions. 

Any concerns that you might have regarding security, privacy or complaints in connection with making a purchase online may always be taken up with Tomiz Creations. Contact us: enquiries@tomizcreations.co.uk

Finally, You should note that your statutory rights under the current consumer protection laws are not affected.